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Can you ship Cuban Cigars to me?
As an internet based business, we ship Cuban cigars anywhere in the world.
Deliveries are guaranteed to any location worldwide, including
the United States.
How do I know if they are genuine Cuban cigars?
At Mercer Cigars we sell Habanos which were purchased from Importadora y Exportadora de Puros y Tabaco, Habanos S.A exclusive authorized distributors located in Mexico, unless otherwise indicated.
Where are you located?
Our company Customer Service HQ are located at LCDH-Merida, Merida, Mexico.
Where do you ship from?
We have several suppliers worldwide, therefore we ship from different locations depending on stock availability, however request can be made for specific box attention at our LCDH-Merida location.
Which are my guarantees for an optimum conservation of the cigars?
Mercer Cigars supplies Cuban cigars with 100% guarantee. All our Cuban cigars, are stored in perfect conditions of temperature (20C) and humidity (62-65%) in our large walk-in humidor. We can personally arrange your order and provide photos, so you see your great Habanos before they are even packed.
How can I be sure that I will be totally satisfied?
Mercer Cigars offers 100% Satisfaction Guarantee. In case you are not satisfied with the reception conditions or with the quality of your cigars, you only have to send them to a US address. Once we have received the Cuban cigars in original packaging, we will send you another box, or we will refund your money, or offer you a full credit.
Which is the level of confidentiality?
Mercer Cigars will not sell, rent, trade, or otherwise disclose to any third party information that you provide to us. Mercer Cigars guarantees the privacy of your data in any of the transactions made on our web site and by phone. Our web site currently possesses a 128 bit SSL Certificate.
When will I know my order has been shipped?
You will have an order confirmation by e-mail in 1 hour. No charges are made until cigars are ready for shipment.
What is the shipping method?
All packages are mailed in unmarked, undeclared through Mexpost,
unless otherwise indicated. Express delivery with tracking # for
$20(7-10 days)available upon request, otherwise everything ships ground
(14-21 days)w/ tracking number. Please call us to inquire about shipping
cost to Asia.
Yes we can send the cigars by FedEx (applicable to all countries except
to USA). The shipping cost will be of USD $50.00 to Canada and USD
$100.00 to Asia. (Costs are per box). Please inquiry on shipping cost
via FedEx to any other country.
How long will it take for my cigars to arrive?
We usually ship your Cuban cigars within 24hrs of receiving your order. Your package will arrive to your location in approximately 7-14 days via Express delivery, 14-21 days for Free Shipping.
What type of credit card you can accept?
We are accepting Visa, Master Card, & American Express cards.
Is there any additional charges or
hidden costs associated with my order?
As with any other international shipment,
your package might be subject to applicable duties/taxes when it enters
your country. It is your responsability to pay any duties or taxes that
might apply to you in case your package is opened upon entering your country,
which happens occasionally. Do you have a wholesale price?
Yes, if you buy more than 10x boxes we will give you our wholesale price.
In what currency are your prices?
All our prices are in US$, as the majority of our business is transacted in
US$. Should you have questions about a specific currency; and/or the exchange
rate, feel free to call or email us.
Mercer Cigars was founded in 2007, when we opened our online cigar store, where you can find the large selection of premium Cuban cigars. We sell only fresh and 100% authentic Cuban Cigars & Habanos.
We guarantee delivery of all orders worldwide. Satisfaction 100% Guaranteed.
Call us now at our US Toll Free number: +1 (866) 793-3309. Our customer service representative will be glad to assist you.
Cigar Afficionado - Top 10 Most Asked Questions About Cigars
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